Physical Product Refund Policy
All sales of customized products are final. Products with customizations are not able to be returned or refunded.
Otherwise, physical products purchased from the store at full price are able to be returned within a fourteen (14) day window from delivery.
A 5% transaction fee will be deducted from the total product purchase price.
Refunds will be returned to you via check and sent to the address you specify when you request your refund.
Please email info@kryonmasters.com to request your refund and arrange the product return to our warehouse.
All sales of discounted “sale” products are final.
Subscription Cancellation and Refund Policy
Your subscription purchase is set to automatically renew at the end of your subscription period. If you are a monthly subscriber, your subscription will renew at the end of each month. If you are an annual subscriber, your subscription will renew at the end of the 12-month period from the original start date.
If the auto-renewal fails, our system will attempt to collect payment five times. During this period, you won’t lose access to your content or subscription benefits.
If the auto-renewal fails, after the designated attempts, your subscription and access to all content and dashboards will be revoked. If your subscription is canceled and your choose to reinstate your subscription, your subscription will adhere to all current guidelines, pricing, and access at the time of reinstatement.
Cancel Your Subscription
Please request cancellation seven (7) business days before your plan renews either monthly or annually depending on your plan. If you fail to cancel your subscription seven (7) business days before your plan renews you will not receive a refund.
If you would like to cancel your subscription please email info@kryonmasters.com before the end of your billing cycle. Please include your first and last name, the email associated with your subscrption, and the reason for your cancelation.
If you would like to cancel your subscription, please note that access to all content and dashboards will be revoked at the time of cancellation.
Online or Live-Streamed Events, Digital Products, Program Replays Refund policy
All sales are final. No refunds will be provided for any online or live-streamed events, digital products, or program replays.